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At KeyInvest Lending Services, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.

When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you wish to make a complaint, just write to us at the following address:

Post: KeyInvest Lending Services, 81 The Parade Norwood SA 5067
Phone: 08 8210 0000
Fax: 08 8210 0010
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to The Credit and Investments Ombudsman (CIO), who can be contacted at:

Post: Credit and Investments Ombudsman Case Management, Po Box A252, Sydney South, NSW, 1235
Phone: 1800 138 422
Web: www.cio.org.au

Our Lenders

What people say about us

"Marg Phelps came recommended by my parents to sort finance on buying my first property. Through her patience over several visits I managed to secure the property I wanted with finance to suit me. I couldn't be happier with her professionalism. I’ll definitely consult her prior to future property decisions."

J. Winter, SA

"Two years after we set up our loan, and the entire process was a great experience with Denis our KLS Lending Adviser. He was helpful throughout the process and to this day follows up and ensures everything is working well. Professional throughout the process and very knowledgeable on all things financial. Couldn't recommend highly enough. "

M Schumacher

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